Frequently Asked Questions.
01. Orders & Delivery
Once your order is confirmed, our team begins preparing it for dispatch. Once your parcel has been dispatched, delivery is handled by the courier service.
Delivery times may vary depending on your location and the courier service. Unforeseen circumstances, weather conditions, or courier-related issues may occasionally affect delivery times.
Applicable shipping charges will be communicated during checkout or order confirmation.
Please ensure that your shipping address, contact number, and other order details are correct when placing your order. If you experience any issues with your shipment, we are here to assist you. Read our Shipping Policy.
02. Exchanges & Returns
Yes. Send your item back within 3 days of purchase, ensuring it is in its original condition — unworn, unwashed, unsoiled, and with all original tags attached.
Please DM us on Instagram with your order ID and the reason for your exchange, or contact our business WhatsApp. We’re always happy to help.
The customer is responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable.
Our team will carefully inspect it to ensure it meets our return conditions. Once approved, we’ll process your exchange as quickly as possible.
We do not accept returns or offer refunds due to personal preferences once a purchase has been finalized. Our product images or videos let you explore the details of each piece before you order. Read our Returns & Exchanges Policy.
03. Jewellery Care
- Keep it dry: Avoid contact with water, perfumes, lotions, and other chemicals to help preserve the finish.
- Avoid harsh chemicals: Remove your jewellery before swimming, showering, exercising, or using cleaning products.
- Wear it last: Apply perfume, makeup, and skincare products before putting on your jewellery.
Store it safely: Keep your jewellery in a dry jewellery box or pouch to prevent scratches, tangling, and unnecessary exposure to moisture.
Handle with care: Avoid dropping, bending, or pulling your pieces to maintain their shape and design.
Use a soft, dry cloth to remove dirt, oils, and fingerprints after wearing. A little care goes a long way — treat your jewellery with love to keep it looking its best for as long as possible.
04. Packaging & Contact
We dispatch jewellery and timepieces in a presentable box, making it easy to store, display, or gift to someone special. We take care to package your order neatly so your pieces arrive ready to be unboxed and enjoyed.
Yes. If you require additional boxes for gifting purposes, simply let us know when placing your order. We’ll be happy to include extra boxes for an additional charge.
DM us on Instagram or contact our business WhatsApp — we’re always happy to help. You’ll find our details on our Contact page.
